LC Users Only
RSA OTP Token Diagnostics
Under certain circumstances, a server may lose track of the values it expects from a particular token. In this case it is necessary to enter two consecutive token codes, so the server can resynchronize itself. This page supports that synchronization and also checks for certain other problems that may arise. Generally, if you have trouble with your token, you should first try this page.
Please select your token type, enter your LLNL Official User Name (OUN) (e.g. smith53) and other requested information below, then click "Submit" to check your account.
If you still have problems with your token after following these procedures, please contact OTP Support.
OTP Support (925) 422-4090
Last Updated March 19, 2014 by the OTP Development Team