Remote Access Support Information:
Questions and problems can be directed to LivIT Service Desk.
(Accessible from off-site using OTP login)
LLNL offers 24/7 support for its Remote Access service. If you experience a
problem outside of business hours (M-F, 8:00 am - 5:00 pm Pacific), call LivIT
Service Desk and press '3' to be connected to off-hours support. Off-hours
support staff can handle OTP token issues and engage system administrators for
any unplanned service outages. All other issues will be addressed by LivIT
Service Desk during business hours.