Remote Access Support Information:

Questions and problems can be directed to 4Help Service Desk.
Phone: 925-424-4357 (4-HELP)
Online: ServiceNow
(Requires internal access)

LLNL offers 24/7 support for its Remote Access service. If you experience a problem outside of business hours (M-F, 8:00 am - 5:00 pm Pacific), call 4Help Service Desk and press '2' to be connected to off-hours support. Off-hours support staff can handle OTP token issues and engage system administrators for any unplanned service outages. All other issues will be addressed by 4Help Service Desk during business hours.