Mobile App Installation Instructions

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SUPPORT NOTES
  • You can use either GlobalProtect or AnyConnect mobile apps.
  • CAUTION: DO NOT connect to VPN with both apps at the same time.
GlobalProtect
AnyConnect


GlobalProtect app

Setup Instructions
  1. Download and install the GlobalProtect app from the Apple App store or Google Play store.
  2. Open the app.
  3. Enter gpvpn.llnl.gov in the 'Address' field.
    1. Press the 'CONNECT' button.
    Mobile Install Instructions
  4. Press 'Allow.'
    Mobile Install Instructions
  5. Enter your iPhone/iPad passcode.
    Mobile Install Instructions
  6. To log in, enter your OUN in the 'Username' field and your OTP (PIN + token code) in the 'Password' field.
    1. Press the 'SIGN IN' button.
    Mobile Install Instructions
  7. If your device connects successfully and you pass the operating system check, you should get a notification letting you know that you connected successfully. The following notification will appear:
    Mobile Install Instructions
  8. If you do not pass the operating system check, you will not be able to reach any LLNL resources and will receive a pop-up window instructing you to remediate your device and reconnect:
    Mobile Install Instructions



AnyConnect app

Setup Instructions
  1. Downlaod and install the AnyConnect app from the Apple App Store or Google Play store. NOTE: The app will be listed as Cisco Secure Client in the store, but will display as AnyConnect once it's installed.
  2. Open the app.
  3. Tap 'Allow' on the question about notifications.
  4. Tap 'Connections.'
    Mobile Install Instructions
  5. Tap 'Add VPN Connection...'
    Mobile Install Instructions
  6. Tap 'Allow' on the question.
    Mobile Install Instructions
  7. Enter your device passcode.
    Mobile Install Instructions
  8. Complete the fields.
    1. Type anything in 'Description.'
    2. Type vpn.llnl.gov in the 'Server Address' field.
    3. Tap 'Save.'
    Mobile Install Instructions
  9. Make sure the VPN connection you just added has a check mark next to it.
    Mobile Install Instructions
  10. Tap 'Back' to return to previous screen.
  11. Slide the 'AnyConnect VPN' button to the ON position.
  12. To log in, enter your OUN in the 'Username' field and your OTP (PIN + token code) in the 'Password' field.
    1. The VPN group will default to 'llnl-vpn.' If you belong to a different group, tap the group name (see red arrow in picture below) and select the correct entry from the list:
      Mobile Install Instructions
  13. If your device connects successfully and you pass the operating system check, you should get a notification letting you know that you connected successfully. The following notification will appear:
    1. Tap 'Accept' on the DOE banner. (You are now connected to VPN).
      Mobile Install Instructions
  14. If you do not pass the operating system check, you will not be able to reach any LLNL resources and will receive a pop-up window instructing you to remediate your device and reconnect.